Terms of Use, Refund Policy, and Privacy Policy

Terms of Use

1. Acknowledgement

CUBICTEK Co., Ltd. sincerely thanks the user for choosing our software products.

2. Definitions

  • Software (Product): Refers to the “Product,” which includes computer software, related media, printed materials, and online or electronic documents.
  • Company: Refers to CUBICTEK Co., Ltd. and its partners, the entity developing and supplying the software.
  • User: Refers to the individual who selects, installs, copies, or executes the software.

3. Grant of License

The “Company” grants the “User” a non-exclusive, non-transferable license to the “Product.” This license includes the installation, use, access, display, and execution of the “Product” and is limited to the specified scope and period of use. The “User” agrees to these terms by using the “Product” under this license and may not transfer or rent it to any third party.

4. Ownership and Restrictions

The “Company” is the owner of the “Product,” and the “User” does not acquire any ownership rights to the “Product.” The “User” must not copy, modify, decompile, disassemble, create derivative works, or attempt to do so beyond the scope specified in this license. The “Product” may only be used for personal study purposes and not for commercial use.

5. Updates and Upgrades

The “Company” may provide updates and upgrades of the “Product” to the “User.” Notifications regarding updates and upgrades will be provided through the “Company’s” website or announcements within the “Product.”

6. Intellectual Property Rights

The “Company” retains the intellectual property rights and trademarks of the “Product,” and the “User” must respect these rights and prevent any infringement thereof.

7. Absence of Warranty

The “Product” is provided “as is,” and no warranties, either express or implied, are included.

8. Limited Liability

The “Company” is not responsible for any losses or damages resulting from the use of the “Product.”

9. Termination of Contract

This contract is a time-limited contract and automatically terminates upon the completion of the contract period. Upon termination, the “User” must cease using the “Product.” The “User” may terminate this license at any time within the period and must cease using the “Product” upon termination. However, this only signifies the surrender of the right to use and does not imply a refund. The “Company” may suspend the “User’s” right to use the “Product” or terminate the contract upon any violation of this license or failure to fulfill obligations under the license.

10. Miscellaneous Provisions

This license shall be interpreted and governed by the laws of the Republic of Korea, and disputes regarding the license and use shall be resolved in Korean courts. This license constitutes the entire agreement between the parties and may not be modified without a separate written agreement. The “Company” may make its own judgment on matters not explicitly stated in this contract.

11. Inquiries

If you have any questions about this contract, please contact the “Company” via phone, fax, online, or mail.

Refund Policy

1. Refund Policy Overview

This Refund Policy applies to the ‘Personal License Online Service’ and specifies the regulations for cases where the User purchases the service and requests a refund.

2. Eligibility for Withdrawal of Subscription

Withdrawal of subscription is provided if the following conditions are met:

  • 2.1 The User is within 14 days of payment for the paid service.
  • 2.2 There is a severe defect in the function or performance of the software that cannot be resolved.
  • 2.3 The software is unusable due to severe technical issues despite the User installing and using it correctly.
  • 2.4 Normal use is impossible because the software is incompatible with the User’s system environment.

3. Non-Refund Eligibility (After 14 Days)

Refunds are provided if one or more of the following conditions are met:

  • 3.1 The User requests a refund after 14 days of payment for the paid service. (Subject to penalty calculation)

4. Non-Refundable Cases

Refunds are not provided in the following situations:

  • 4.1 Damage to the software or data loss due to the User’s negligence.
  • 4.2 Problems arising from the User’s improper use of the software.
  • 4.3 Sharing or unauthorized transfer of the license after purchasing the service.
  • 4.4 When the calculated refundable amount is zero based on the penalty calculation standards.

5. Refund Processing Procedure

The User must contact the customer support team to initiate a refund application if they wish to withdraw their subscription or request a refund.

  • 5.1 The “Refund Application” must be submitted directly by the User via email to the “Company’s” support team (ts@cubictek.co.kr), stating the reason and basis for the refund eligibility. The User must consent to the possibility of a permanent restriction on the use of the ‘Personal License Online Service’.
  • 5.2 The “Company” will review the application details and may request additional information from the “User” if necessary.
  • 5.3 Upon completion of the ‘Withdrawal of Subscription,’ the payment will be processed through the original payment method on the payment system, and the associated license will be immediately invalidated.
  • 5.4 As the “Refund” proceeds, the final refund amount is calculated according to the penalty calculation standards and paid separately to the User. Additionally, the license for which the “Refund” is completed will be immediately deactivated.

6. Refund Amount Calculation

  • 6.1 Withdrawal of Subscription (Within 14 Days): Cancellation of the payment for the relevant purchase requested by the “User.”
  • 6.2 Refund (After 14 Days): Refund Amount = Payment Amount – Penalty Fee
  • 6.3 Penalty Fee: 20% of the Payment Amount + (Used Period * Daily Usage Fee)
  • 6.4 Daily Usage Fee: KRW 3,300
  • 6.5 Refund Amount Calculation Example: If a 30-day license is purchased for KRW 99,000 and a refund is requested after 15 days of use:
    • EX) KRW 99,000 – (Penalty: KRW 99,000 * 20% + KRW 3,300 * 15)
    • = KRW 99,000 – (KRW 19,800 + KRW 49,500) = KRW 29,700

7. Exceptions

The Company reserves the right to review and provide refunds in special circumstances, deviating from the above regulations.

8. Amendment of Regulations

The Company reserves the right to amend the Refund Policy without prior notice, and changes will be announced through the website or software.

Privacy Policy

(CUBICTEK Co., Ltd.)

CUBICTEK Co., Ltd. (hereinafter referred to as ‘the Company’) values the personal information of its customers and complies with the Act on Promotion of Information and Communications Network Utilization and Information Protection. Through this Privacy Policy, the Company informs customers about the purpose and method of use of the personal information they provide, and the measures taken to protect personal information. The Company will announce any revision to the Privacy Policy through the website notice (or individual notification).

This Policy is effective from September 20, 2023.

1. Items of Personal Information Collected

The Company collects the following personal information for membership registration, consultation, service application, etc.:

  • Collected Items: Name, ID, Password, Contact Number, Home Address, Email, Service Usage History, Access Log, Access IP Information, SMS Reception Status, Date of Birth, Gender, Nationality Information, DI, Mobile Phone Number
  • Method of Collection: Homepage (Membership Registration)

2. Purpose of Collection and Use of Personal Information

The Company utilizes the collected personal information for the following purposes:

  • Member Management: Identity verification for membership services, personal identification, prevention of unauthorized and fraudulent use by delinquent members, confirmation of registration intent, handling of complaints, and delivery of notifications.
  • Marketing and Advertising: Delivery of advertising information such as event details, frequency of access analysis, or statistics on members’ service usage.

All information provided by the member will not be used for purposes other than those required for the above objectives. If the scope, purpose, or usage of the collected information changes, the Company plans to take necessary measures, such as obtaining separate consent.

3. Retention and Use Period of Personal Information

In principle, the information is destroyed immediately after the purpose of personal information collection and use is achieved. However, if preservation is required by relevant laws and regulations, the Company retains member information for a fixed period as defined by those laws:

  • Retention Items and Basis for Retention of Payment Records:
    • Records on contracts or withdrawal of subscription: 3 years
    • Records on contracts or withdrawal of subscription: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
    • Records on payment and supply of goods: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
    • Records on consumer complaints or dispute resolution: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)

4. Personal Information Destruction Procedure and Method

In principle, the Company immediately destroys personal information after the purpose of collection and use is achieved. The destruction procedure and method are as follows:

  • Destruction Procedure: Information entered by the member for registration, etc., is moved to a separate DB (or separate paper documentation) after the purpose is achieved, stored for a certain period according to internal policies and other related laws (refer to Retention and Use Period), and then destroyed. Personal information moved to a separate DB is not used for any purpose other than its preservation, except in cases stipulated by law.
  • Destruction Method: Personal information stored in electronic file format is deleted using technical methods that prevent the reproduction of records.

5. Provision of Personal Information

The Company generally does not provide users’ personal information to external parties. However, exceptions are made in the following cases:

  • When users have consented in advance.
  • When there is a request from an investigative agency based on legal provisions, or following procedures and methods stipulated by law for investigative purposes.

6. Hosting and Maintenance

The Company outsources the operation of its services to the following external specialized company for performance:

  • Consignee: Threeany I&C Co., Ltd.
  • Content of Consigned Work: Website and system management (Hosting / Maintenance)

7. Rights of Users and Legal Representatives and How to Exercise Them

The user or the legal representative can inquire about or modify their own personal information or that of a child under the age of 14, or request the termination of membership at any time.

To inquire/modify the personal information of the user or a child under 14, click ‘Personal Information Change’ (or ‘Member Information Modification’ etc.). To terminate membership (withdraw consent), click “Member Withdrawal.” After going through the identity verification process, you can directly view, correct, or withdraw. Alternatively, you can contact the Chief Privacy Officer by writing, phone, or email, and the Company will take action without delay.

If you request correction of personal information errors, the Company will not use or provide the relevant personal information until the correction is completed. Furthermore, if incorrect personal information has already been provided to a third party, the Company will immediately notify the third party of the correction result to ensure that the correction is made.

The Company processes personal information that has been terminated or deleted at the request of the user or the legal representative in accordance with the “Retention and Use Period of Personal Information Collected by the Company” and ensures that it cannot be viewed or used for any other purpose.

8. Matters Concerning the Installation, Operation, and Rejection of Automatic Personal Information Collection Devices

The Company operates ‘cookies’ that frequently store and retrieve your information. A cookie is a very small text file sent by the server used to operate the website to your browser and is stored on your computer’s hard disk.

The Company uses cookies for the following purposes:

  • Purpose of Using Cookies: Analyzing the frequency of access or visit time of members and non-members, identifying users’ preferences and interests, tracking usage, and providing targeted marketing and personalized services by tracking participation in various events and visit counts.

You have the option to choose whether to accept cookies. Therefore, you can set options in your web browser to allow all cookies, confirm each time a cookie is saved, or refuse the storage of all cookies.

  • How to Refuse Cookie Settings: By selecting options in the web browser you use, you can choose to allow all cookies, confirm each time a cookie is saved, or refuse the storage of all cookies.
  • Setting Method: Example (for Internet Explorer): Tools > Internet Options > Privacy on the top of the web browser.

Note: If you refuse to install cookies, there may be difficulties in providing the service.

The Company designates the relevant department and Chief Privacy Officer as follows to protect customer personal information and handle complaints related to personal information:

  • Customer Service Department:
    • Department: Management Team
    • Phone: 1600-0121
    • Email: jhchoi@cubictek.co.kr
  • Chief Privacy Officer:
    • Name: Choi Jaehyeok
    • Phone: 1600-0121
    • Email: jhchoi@cubictek.co.kr

If you need to report or consult about other personal information infringement, you can contact the following organizations:

  • Personal Information Infringement Report Center (privacy.kisa.or.kr / 118 without area code)
  • Supreme Prosecutors’ Office Cyber Investigation Division (www.spo.go.kr / 1301 without area code)
  • National Police Agency Cyber Bureau (police.go.kr / 182 without area code)